Front Office Executive

Key Duties and Responsibilities:

Welcome and greet visitors, customers, tenants, suppliers, and other guests in a professional and friendly manner.
Handle incoming telephone calls, inquiries, messages, and general reception duties efficiently.
Provide accurate and timely information regarding promotions, facilities, services, eligibility, and duty-free benefits.
Assist customers with their inquiries and direct them to the relevant department or personnel when required.
Coordinate effectively with tenants, customers, suppliers, and internal departments to ensure smooth communication.
Maintain visitor logbooks, courier records, call records, and other relevant reception documentation.
Update databases, contact lists, and other records accurately and on a timely basis.
Ensure the reception area is clean, organized, and professionally presented at all times.
Provide general administrative and clerical support to the team when required.
Assist with passport registration system updates and other front-office procedures.
Maintain confidentiality and handle customer and company information responsibly.
Perform other duties assigned by the Supervisor or Management.

Qualifications and Requirements:

GCE O/L or A/L qualification, a Diploma or Certificate in Business Administration, Office Management, Customer Service, Hospitality, or a related field will be an added advantage.
Previous experience in reception, front office, customer service, hospitality, or a similar role will be an advantage.
Good command of English and local languages, with strong verbal and written communication skills.
Basic computer literacy with knowledge of MS Office, email, and database systems.
Pleasant personality with professional grooming and a positive attitude.
Strong customer service and interpersonal skills.
Good organizational and multitasking abilities.
Ability to work independently as well as part of a team in a fast-paced environment.
Willingness to learn and adapt to new systems and procedures.

Who Can Apply

The remuneration plan for the above position is competitive, Candidates with can do attitude and willing to perform exceptionally in the given role can look forward to best rewards, exceptional opportunities and career progression.

If you think you have what it takes to be successful in this challenging role, please apply by email to [email protected] along with a recently taken photograph. Indicate the position applied for in the subject line of the email.

Human Resources Department, CHEC Port City Colombo (Private) Ltd.
Level 1, Building A, Port City Business Centre – IT Park, Port City Colombo.

Interested? Apply Now!

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