Front Office Executive – Duty Free Mall at Port City Colombo

Customer Service:

• Greet and welcome customers as they enter the mall.
• Provide information and assistance to customers regarding store locations, product availability, and ongoing promotions.
• Handle customer inquiries and complaints efficiently and courteously.

Front Desk Operations:

• Manage the front desk by answering phone calls, directing calls to appropriate personnel, and taking messages.
• Maintain a tidy and organized front desk area.
• Ensure the availability of brochures, pamphlets, and other informational materials.

Administrative Support:

• Assist in daily administrative tasks such as data entry, filing, and managing correspondence.
• Schedule and coordinate appointments and meetings for the management team.
• Maintain records and reports as required.

Security and Safety:

• Monitor the entrance and exit of the mall to ensure security protocols are followed.
• Coordinate with the security team in case of any suspicious activities or emergencies.
• Ensure compliance with health and safety regulations.

Sales Support:

• Assist in promoting in-store events and sales campaigns.
• Provide support to the sales team as needed, including handling transactions during peak hours.